Terms & Conditions

These terms cover ianwturton.com and the services sold through it, run by Ian W Turton ("I", "me"), serving construction and home-services businesses in the United Kingdom. By buying the audit or using the site's tools you're agreeing to these terms. Questions to ian@ianwturton.com.

The Opportunity Leakage Audit is a paid diagnostic priced at £1,000, paid in full at checkout through Stripe. What you get: a structured review of how buyers read your business, delivered as a clear written report covering where work is leaking, what it's costing, what to fix first and what to leave alone.

The audit starts when you complete the intake after payment. The written report is delivered by email within ten working days of your completed intake. If I ever can't meet that, you'll hear from me before the deadline, not after it.

The audit is diagnosis only. It doesn't include implementation, ongoing consulting or a marketing plan, and the report's recommendations are professional opinion for you to act on as you judge best.

This section applies to any work bought under a written proposal from me. If you bought the Opportunity Leakage Audit directly through this website, the section above applies to you and this one does not.

Every proposal sets out the scope, the steps, what each step produces, what it needs from your people, and the fee, and you receive it before anything is agreed. The proposal governs what the work is. These terms govern everything else about how we work together.

Where the proposal and these terms disagree about scope, price or payment stages, the proposal wins. Where they disagree about anything else, these terms win.

Unless your proposal says otherwise, fees are paid in three stages. Your proposal names the amount and the trigger for each one.

• 25 per cent on acceptance. Work begins when it lands and not before. Nothing is produced, sent or scheduled ahead of it.
• 50 per cent when the evidence stage is complete and I have taken you through what I found. You see the findings before this stage is due.
• 25 per cent on handover of the written deliverables.

Each stage is triggered by an event, named in your proposal, not by a judgement about whether the work is finished. Stage payments are invoiced and due within 14 days of the invoice date.

The written deliverables are released when the final stage is paid. You will already have had the findings verbally at the second stage, so nothing in the documents will be new to you. Any support period included in your proposal runs after the final payment, not before it.

This applies to any engagement paid in stages. You can stop at the end of any stage. You owe the stages already triggered and nothing further.

• Stop after the first stage: you owe the 25 per cent already paid. Nothing further is due and nothing is delivered.
• Stop after the second stage: you owe the stages already paid and keep the verbal findings. The written deliverables are not released.
• If I cannot complete the work, you pay only for stages already triggered and I refund anything paid beyond that.

The first stage payment is not refundable once work has begun, because it is what makes the work begin. If you pay and change your mind before any work starts, tell me and I will refund it.

Your proposal states what the engagement needs from your people and how long it takes. The work depends on it. If access, information or time are not available, timescales move and I will tell you at the time rather than at the end.

You confirm that the information you give me is yours to share and that you have the right to let me see it.

What you tell me about your business stays between us. I will not name you, quote you or describe your business to anyone without your written agreement, and that survives the end of the engagement.

If your proposal asks for a written account of how the work went, or an introduction to another owner, that is a request and never a condition. Saying no costs you nothing and changes nothing about what you receive.

What I show you about my methods and materials is likewise not for onward sharing.

Your deliverables are yours. Use them inside your business however you like, adapt them, build on them, hand them to whoever you employ next.

The methods, templates, formats and tools I use to produce them remain mine, including anything I develop during your engagement that is not specific to your business.

Neither of these transfers to the other. Your deliverables are not for resale or republication as a product, and my methods do not become yours by having seen them.

Nothing here limits liability that cannot legally be limited.

Beyond that, my total liability in connection with an engagement is capped at the fees you have paid for it, and I am not liable for indirect or consequential losses such as lost profit or lost opportunity.

The work is analysis, recommendation and process design. It is not a guarantee of a commercial outcome. You know your business. The work informs your decisions; it does not make them, and it does not carry them out.

From time to time a discount code applies at checkout, currently limited to roughly the first five contractors each month. Codes can change or be withdrawn at any time without notice, and a code only applies if entered at checkout. No retrospective discounts.

This section covers the Opportunity Leakage Audit. Staged consultancy engagements are covered under "If you stop part way" above.

If you buy as a consumer, you have the legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase. By completing the intake you're asking me to start the work within that period; if you cancel after the work has started, I can deduct a fair amount for what's already been done, and once the report has been delivered the right to cancel ends.

Most buyers are businesses, where those regulations don't apply, but the same spirit does: cancel before your intake is complete and you'll get a full refund. After the report is delivered, no refund, and if you believe the work fell short of what's described here, tell me and I'll put it right or refund fairly.

The free diagnostic tools on this site are indicative only. They read limited public information, use AI to produce an automated assessment, and can be wrong. They're a starting point for a conversation, not advice, and no business decision should rely on them. To the fullest extent the law allows, I accept no liability for decisions taken on the strength of a free automated result.

When you submit a website address or business information, you confirm you're entitled to share it. How personal information is handled is covered in the privacy policy.

The content of this site, the diagnostic tools, the audit methodology and the report format are mine. Your report is yours to use inside your business however you like; it isn't for resale or republication as a product. Nothing in these terms transfers ownership of either side's materials.

Nothing here limits liability that can't legally be limited. Beyond that, my total liability in connection with a paid audit is capped at the price you paid for it, and I'm not liable for indirect or consequential losses such as lost profit or lost opportunity. You know your business; the report informs your decisions, it doesn't make them.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms turns out to be unenforceable, the rest still stands. If these terms change, the new version applies from the date it's posted here and doesn't affect purchases already made.