Terms & Conditions

These terms cover ianwturton.com and the services sold through it, run by Ian W Turton ("I", "me"), serving construction and home-services businesses in the United Kingdom. By buying the audit or using the site's tools you're agreeing to these terms. Questions to ian@ianwturton.com.

The Opportunity Leakage Audit is a paid diagnostic priced at £1,000, paid in full at checkout through Stripe. What you get: a structured review of how buyers read your business, delivered as a clear written report covering where work is leaking, what it's costing, what to fix first and what to leave alone.

The audit starts when you complete the intake after payment. The written report is delivered by email within ten working days of your completed intake. If I ever can't meet that, you'll hear from me before the deadline, not after it.

The audit is diagnosis only. It doesn't include implementation, ongoing consulting or a marketing plan, and the report's recommendations are professional opinion for you to act on as you judge best.

From time to time a discount code applies at checkout, currently limited to roughly the first five contractors each month. Codes can change or be withdrawn at any time without notice, and a code only applies if entered at checkout. No retrospective discounts.

If you buy as a consumer, you have the legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase. By completing the intake you're asking me to start the work within that period; if you cancel after the work has started, I can deduct a fair amount for what's already been done, and once the report has been delivered the right to cancel ends.

Most buyers are businesses, where those regulations don't apply, but the same spirit does: cancel before your intake is complete and you'll get a full refund. After the report is delivered, no refund, and if you believe the work fell short of what's described here, tell me and I'll put it right or refund fairly.

The free diagnostic tools on this site are indicative only. They read limited public information, use AI to produce an automated assessment, and can be wrong. They're a starting point for a conversation, not advice, and no business decision should rely on them. To the fullest extent the law allows, I accept no liability for decisions taken on the strength of a free automated result.

When you submit a website address or business information, you confirm you're entitled to share it. How personal information is handled is covered in the privacy policy.

The content of this site, the diagnostic tools, the audit methodology and the report format are mine. Your report is yours to use inside your business however you like; it isn't for resale or republication as a product. Nothing in these terms transfers ownership of either side's materials.

Nothing here limits liability that can't legally be limited. Beyond that, my total liability in connection with a paid audit is capped at the price you paid for it, and I'm not liable for indirect or consequential losses such as lost profit or lost opportunity. You know your business; the report informs your decisions, it doesn't make them.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms turns out to be unenforceable, the rest still stands. If these terms change, the new version applies from the date it's posted here and doesn't affect purchases already made.